Frequently Asked Questions
Everything you need to know about Boreal Defence apparel and services.
What is the typical shipping time for orders?
Standard shipping usually takes 5-7 business days within North America. International orders may take 10-14 business days depending on the destination and customs processing.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to the carrier's website to monitor your delivery status.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges can be processed for different sizes or colors, subject to stock availability.
How do I ensure I am ordering the correct size?
Each product page features a detailed sizing chart. We recommend measuring a similar garment you already own and comparing it to our measurements for the most accurate fit.
Are Boreal Defence products sustainably made?
We are committed to ethical manufacturing. Our garments are produced in facilities that prioritize fair labor practices and utilize high-quality, durable materials designed to last.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.